We hope you will enjoy your stay here at Sunwing Family Resort. To make your stay even more comfortable, we have made these services available to you.

  • Self Service Laundry ฿80 (8*10 coins).
  • Self Service Dry Tumble ฿80 (8*10 coins).
  • Express Laundry Contact Help Desk.
  • Lollo & Bernie Welcome Package Only bookable via preebook from home.
  • Lollo & Bernie Visit ฿850.
  • Welcome Package ฿1690.
  • Royal Welcome Package ฿3250.
  • Day use of apartment on departure day * ฿2000 (17:00).

*Subject to availability. Please contact Help Desk a day before departure.

For Baby

  • Baby push chair rental (for 1 child, up to 15kg) ฿200/day or ฿1000/week.
  • Baby cot rental ฿500/week.
  • Baby chair rental ฿200/day or ฿1000/week.
  • Baby sitter rental (equipment) ฿200/day or ฿1000/week.
  • Baby package ฿1560/week.
  • Baby package (large) ฿3000/week.
  • Baby Sitting ฿300-420/child (depending on time). Please contact Mini Land for more information.

Air Conditioning

Available free of charge daily 24hrs.

Safety Box

  • We recommend that you use the safety box in your room for all your valuables. Please use your apartment key card to activate it the first time.
  • The hotel does not assume any responsibility for items not kept in the safety box.
  • For your safety, we recommend that you close the balcony doors and windows at night and whenever you leave your apartment/room.

Room Cleaning

Happy Baby & Royal Suites, Lollo & Bernie Suites and Royal Welcome Package:

  • Cleaned every day between 8:30 and 15:30.
  • Please let us know at the Help Desk if you'd like your apartment cleaned at a specific time.

All other apartment types:

  • Cleaning between 8:30-16:30.
  • No cleaning service available after 22:00.
  • Two non-cleaning days per week: Wednesday and Saturday.
  • Note: If you’re travelling unspecified, only one apartment cleaning is included. Cleaning service can be booked at the Help Desk.

Fresh Bath Towels & Bed Linen

Would you like fresh bath towels and/or bed linen? Place your used towels/linen at the floor in the bathroom. You can exchange your used pool and beach towels for fresh ones at our Pool Towel station located between our Family pool and Mini Land open 09:00-13:00 & 14.00-17.00. Please note that we offer a maximum change of pool towels once a day.

  • Why not re-use your towels and bed linens which help us significantly reduce our electricity, detergent and water usage? Be our environmental hero!

Royal Family - Suite or Welcome Package

Have you booked a Royal Suite or Welcome Package Royal with Ving, Spies or Tjäreborg? This is included in your room:

  • Welcome Package: Fruit, snacks and beverage.
  • One Beach Bag: Our gift to you! Make the best use of it during your holiday before you bring it home.
  • Daily refill of water.
  • Nespresso Machine with 4 coffee capsules.
  • Bathrobes for the whole family.

Pillow Menu:

  • Simply call Help Desk with your request and we will deliver it to the room.

A bonus for you who’ve booked Royal Suite:

Watch your favourite programs from your own device through Chromecast® technology:

  • Please refer to this guide for the easy set up.

Fire Safety

For your safety, we’ve equipped all our apartments with a fire safety system controlled from the Help Desk. All Resorts have fire extinguishers and clearly marked emergency exits.

Smoking Policy

Smoking, including the use of electronic cigarettes, is permitted in designated smoking areas outside the hotel entrance and at the pool area. It is not allowed to smoke in the rooms, balconies and terraces.

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