Pool Information

Here are a few things to keep in mind when you use the pool area:

  • A lifeguard/pool attendant will be on duty. Please follow his/her safety rules at all times.
  • Check the safety rules and the depth of the pools before using them for the first time.
  • Opening times for the pool(s) are shown by the pool area.
  • The areas around the pools can be slippery.
  • Use of sunbeds is free for Sunwing Bangtao Beach guests.
  • Reserving sunbeds with clothing/towels/etc. is not allowed. Hotel staff will proceed every morning with removing all items on the sunbeds.
  • The pools are closed during the night for cleaning and safety reasons. Do not use the pools at this time.
  • Do not use oversized toys, pool rafts and floats in the pools. When in doubt, please ask the lifeguard/pool attendant.
  • Cups, bottles and any glasses are not permitted in the pool / sunbed area for security reasons.
  • Pool & beach towels are only washed upon request to minimize water usage and negative impact to the environment.
  • Please place the used towel in the basket in your bathroom and we will change them. You can also pick up fresh towels from reception.
  • Babies must wear swimming diapers in the pools.

Beach Information

Here are a few things to keep in mind when you are visiting the beach:

  • Respect the warning flags – a Red Flag means it’s too dangerous to go in the water.
  • Don't leave children unattended.
  • An adult should go into the water first to test the type of seabed, depth of the water, etc before allowing children to go in.
  • Make sure that any inflatable swimming aids are in good condition and work properly.
  • Test snorkels and masks in shallow water to check that they work.
  • Take particular care on beaches away from the major tourist areas, where assistance is limited in case of an emergency.
  • Always check the seabed before diving in and watch out for strong currents.
  • Drink plenty of water to prevent dehydration.
  • Top up your sun protection throughout the day. Salt water reduces the effect of sun block.
  • Watch out for boats, windsurfers, water-skiers and others who may be near the shore.

Doctor/Nurse

Not feeling well during your holiday? We have an English-speaking nurse on-site every day. Remember to bring your insurance certificate and passport with you. For medical help at all other times, please contact our Help Desk.

If You Feel Sick - Dos & Don'ts
If you or your travel companions feel ill, follow these steps to prevent spreading the illness to others:

DOs

  • Always wash your hands before entering the restaurants or bars-
  • At the buffet, let someone in your party serve food.
  • Contact the Help Desk about having food delivered if you are too ill to leave your room.
  • If your bed linens or towels are soiled, please call housekeeping or reception immediately.
  • Use separate toothbrushes, flannels, towels, etc to help prevent spreading the illness to travel partners or family.
  • Always shower before using the pool.
  • Notify the Reception / Help Desk or pool attendant immediately if a vomiting or diarrhea outbreak occurs in common areas or the pool.
  • If your kids are ill, please withdraw them from kids’ club activities and inform the kids club staff.
  • Report any illness to your tour operator’s representative immediately.

    DON'Ts
  • Don’t use the pool if you have diarrhea or have been vomiting – wait until you have been symptom-free for at least 48 hours.
  • Don’t use public toilets if you’re still feeling ill – use the toilet in your room instead until you are symptom-free for at least 48 hours.
  • Don’t let ill children attend children’s clubs or hotel events where they mix with other children.

Doctor

Opening Hours
Monday-Saturday
09:00 - 12:00
Opening Hours
Monday-Saturday
13:00 - 17:00
Booking doctors appointment
Monday-Saturday
09:00 - 12:00

INSURANCE CLAIM

Guests from Nordic countries who have purchased Gouda Insurance can file a claim on Goudas website.