About Your Hotel
We want your stay to be safe, comfortable, and carefree. Below you’ll find useful information about our pool, beach, medical services, and safety guidelines – everything you need to make the most of your holiday.
Pool Information
Here are a few things to keep in mind when you use the pool area:
- A lifeguard/pool attendant will be on duty. Please follow his/her safety rules at all times.
- Check the safety rules and the depth of the pools before using them for the first time.
- Opening times for the pool(s) are shown by the pool area.
- The areas around the pools can be slippery.
- Use of sunbeds is free for Sunwing Bangtao Beach guests.
- Reserving sunbeds with clothing/towels/etc. is not allowed. Hotel staff will proceed every morning with removing all items on the sunbeds.
- The pools are closed during the night for cleaning and safety reasons. Do not use the pools at this time.
- Do not use oversized toys, pool rafts and floats in the pools. When in doubt, please ask the lifeguard/pool attendant.
- Cups, bottles and any glasses are not permitted in the pool / sunbed area for security reasons.
- Pool & beach towels are only washed upon request to minimize water usage and negative impact to the environment.
- Please Bring your Pool and Beach towel to the designated area for exhange.
- Please note, for each lost Pool & Beach towel 800 THB will be charged to your account.
- Babies must wear swimming diapers in the pools.
Beach Information
Here are a few things to keep in mind when you are visiting the beach:
- Respect the warning flags – a Red Flag means it’s too dangerous to go in the water.
- Don't leave children unattended.
- An adult should go into the water first to test the type of seabed, depth of the water, etc before allowing children to go in.
- Make sure that any inflatable swimming aids are in good condition and work properly.
- Test snorkels and masks in shallow water to check that they work.
- Take particular care on beaches away from the major tourist areas, where assistance is limited in case of an emergency.
- Always check the seabed before diving in and watch out for strong currents.
- Drink plenty of water to prevent dehydration.
- Top up your sun protection throughout the day. Salt water reduces the effect of sun block.
- Watch out for boats, windsurfers, water-skiers and others who may be near the shore.
Help Desk
Doctor/Nurse
Not feeling well during your holiday? We have an English-speaking nurse on-site every day. Remember to bring your insurance certificate and passport with you. For medical help at all other times, please contact our Help Desk.
If You Feel Sick - Dos & Don'ts
If you or your travel companions feel ill, follow these steps to prevent spreading the illness to others:
DOs
- Always wash your hands before entering the restaurants or bars-
- At the buffet, let someone in your party serve food.
- Contact the Help Desk about having food delivered if you are too ill to leave your room.
- If your bed linens or towels are soiled, please call housekeeping or reception immediately.
- Use separate toothbrushes, flannels, towels, etc to help prevent spreading the illness to travel partners or family.
- Always shower before using the pool.
- Notify the Reception / Help Desk or pool attendant immediately if a vomiting or diarrhea outbreak occurs in common areas or the pool.
- If your kids are ill, please withdraw them from kids’ club activities and inform the kids club staff.
- Report any illness to your tour operator’s representative immediately.
DON'Ts - Don’t use the pool if you have diarrhea or have been vomiting – wait until you have been symptom-free for at least 48 hours.
- Don’t use public toilets if you’re still feeling ill – use the toilet in your room instead until you are symptom-free for at least 48 hours.
- Don’t let ill children attend children’s clubs or hotel events where they mix with other children.
Doctor Opening Hours
Monday-Saturday
09:00 - 12:00
Monday-Saturday
13:00 - 17:00
Booking doctors appointment
Mon, Wed, Fri
09:00 - 12:00
Fire Safety Information
